Welcome to Ishi Nail Lab.
These Terms & Conditions govern your use of the Ishi Nail Lab website, your interactions with us online, and transactions for our nail services and press-on products.
By using our website, creating an account, submitting an inquiry, booking an appointment, placing an order, or otherwise entering into a transaction with Ishi Nail Lab, you agree to these Terms & Conditions and any applicable policies referenced in them.
Please read these Terms together with the policy that applies to your transaction:
- Privacy Policy — how we handle personal information;
- Studio Policy — appointments, studio services, service standards, and studio-related matters; and
- Press-On Returns & Refund Policy — returns, refunds, cancellations, defects, shipping issues, and other concerns relating to press-on products.
If you do not agree with these Terms, please do not use the website or proceed with a transaction.
Nothing in these Terms is intended to waive, exclude, or limit any consumer right or legal remedy that cannot lawfully be waived or limited under applicable Philippine law.
1. About Ishi Nail Lab
The business operating the Ishi Nail Lab website and services is:
ISHI NAIL SERVICES
doing business as Ishi – Nail Lab
Website: ishinaillab.com
Address: 1081 Concepcion Aguila St, Quiapo, Manila, 1001 Metro Manila, Philippines
Phone: +63 949 624 04 47
General Email: [email protected]
Ishi Nail Lab provides nail-related services through its physical studio and offers press-on nail products through its shop, including custom and ready-made press-on products.
2. Scope of These Terms
These Terms apply to your use of:
- the Ishi Nail Lab website;
- online booking features;
- online shop and checkout;
- customer accounts;
- product purchases;
- studio-service transactions;
- inquiries and communications; and
- other interactions with Ishi Nail Lab through channels that incorporate these Terms.
Additional terms may apply to particular products, services, promotions, bookings, or transactions.
Where a specific Ishi Nail Lab policy contains detailed rules for a particular subject, that policy applies together with these Terms.
3. Related Policies
The following policies form part of the framework governing your relationship with Ishi Nail Lab:
Privacy Policy
The Privacy Policy explains how Ishi Nail Lab collects, uses, stores, protects, retains, and discloses personal information.
It also explains applicable data-subject rights and how to contact Ishi regarding privacy matters.
Studio Policy
The Studio Policy contains the rules applicable to appointments and studio services, including booking, reservation fees, rescheduling, late arrival, service concerns, studio conduct, payments, and related matters.
Press-On Returns & Refund Policy
The Press-On Returns & Refund Policy contains the rules applicable to press-on purchases, including custom and ready-made products, cancellations, returns, refunds, defects, sizing, shipping concerns, and product complaints.
If a specific policy contains a rule that specifically governs the subject addressed by that policy, that specific policy will apply to that subject together with these Terms.
All policies remain subject to applicable Philippine law.
4. Acceptance of Terms
By using the website or entering into a transaction with Ishi Nail Lab, you acknowledge that you have had an opportunity to review these Terms and the policies applicable to your interaction with us.
For online purchases, acceptance may be recorded through the checkout process.
For online bookings, acceptance may be recorded through the booking process.
For in-person transactions, applicable terms may be provided through the relevant booking, order, service, payment, or other transaction process.
Where the law requires a particular form of consent, notice, disclosure, or acceptance, Ishi Nail Lab will use the applicable process.
5. Eligibility
Ishi Nail Lab may impose reasonable eligibility requirements for particular services, products, transactions, or website features where permitted by law.
Studio-service eligibility and appointment requirements are governed by the applicable Studio Policy.
If a particular product or service has additional eligibility requirements, those requirements will be communicated before the applicable transaction where reasonably practicable.
6. Website Use
You may use the Ishi Nail Lab website for lawful purposes and in accordance with these Terms.
You agree not to use the website to:
- violate any applicable law or regulation;
- interfere with the operation or security of the website;
- gain unauthorised access to systems, accounts, or information;
- introduce malicious code or harmful software;
- impersonate another person or business;
- misuse another person’s account or personal information;
- copy or exploit website content in a manner that infringes Ishi Nail Lab’s rights or another person’s rights;
- attempt to disrupt, overload, scrape, probe, or compromise the website or its systems; or
- engage in fraudulent, deceptive, abusive, or otherwise unlawful activity.
Ishi Nail Lab may take reasonable steps to protect the website, its systems, customers, and business operations from misuse.
7. Website Information
We aim to keep the information on the website accurate and useful.
However, website content may include information that changes over time, including:
- services;
- product selections;
- designs;
- prices;
- availability;
- appointment information;
- promotions;
- photographs;
- descriptions; and
- other business information.
Where information is material to a transaction, Ishi Nail Lab will provide the applicable information through the relevant ordering, booking, or transaction process.
For online purchases, Ishi Nail Lab will provide products in accordance with applicable descriptions, specifications, representations, and legal requirements.
Nothing in this section permits Ishi Nail Lab to disregard a customer’s rights arising from a completed transaction.
8. Website Images & Product Representation
Ishi Nail Lab uses photographs, illustrations, product images, and other visual material to help customers understand our services and products.
For products, images are intended to represent the relevant product or design as accurately as reasonably possible.
Minor differences may occur where reasonably attributable to:
- screen settings;
- lighting;
- photography;
- display conditions;
- natural variation in handmade work; or
- other factors that do not materially alter the agreed product.
Where a product is represented through a specific sample, image, model, or agreed specification, applicable consumer rights regarding conformity remain in effect.
9. Studio Services
Ishi Nail Lab provides nail services through its physical studio.
Appointments and studio-service transactions are subject to the Ishi Nail Lab Studio Policy.
The Studio Policy contains the applicable rules regarding matters such as:
- appointment booking;
- reservation fees;
- rescheduling;
- late arrival;
- no-shows;
- service suitability;
- existing nail products;
- service quality concerns;
- payments;
- studio conduct; and
- related service matters.
By booking an appointment, you agree to the applicable Studio Policy in addition to these Terms.
10. Press-On Products
Ishi Nail Lab offers both ready-made and custom press-on products.
Product-specific information may include:
- design;
- colour;
- shape;
- length;
- sizing;
- quantity;
- materials or product details where applicable;
- custom specifications;
- price; and
- other relevant information.
Customers are responsible for reviewing the applicable product information and selections before completing an order.
Press-on purchases are also subject to the Press-On Returns & Refund Policy.
11. Custom Press-On Orders
Custom press-on products may be prepared according to information and specifications supplied or confirmed by the customer.
These may include:
- design selections;
- colour;
- shape;
- length;
- size or measurements;
- quantity; and
- other agreed specifications.
Customers are responsible for reviewing the information they provide before an order is confirmed.
Where Ishi Nail Lab produces a product according to customer-provided information, an error in that customer-provided information may affect the customer’s eligibility for a voluntary return or exchange.
Where Ishi Nail Lab makes an error in producing the confirmed order, the matter will be handled under the Press-On Returns & Refund Policy and applicable law.
12. Sizing
Customers may use Ishi Nail Lab’s sizing guidance or obtain sizing assistance at the studio.
Where the customer personally provides or confirms measurements, the customer is responsible for reviewing those measurements for accuracy.
Where Ishi Nail Lab records or applies confirmed sizing information incorrectly, the applicable order may qualify for correction or another remedy under the Press-On Returns & Refund Policy.
Customers who are uncertain about sizing are encouraged to seek assistance before completing a custom order.
13. Product Orders
Placing an order constitutes an offer to purchase the selected product under the applicable transaction terms.
An order may be subject to confirmation, payment verification, stock availability, production capacity, or other legitimate operational requirements.
Ishi Nail Lab will communicate material issues affecting an order where reasonably practicable.
An order should not be considered cancelled merely because an automated acknowledgement has been received unless the applicable transaction process states otherwise.
Where an order has been accepted and a transaction has been completed, Ishi Nail Lab will fulfil the transaction in accordance with the applicable order terms and Philippine law.
14. Product Availability
Some press-on products may be ready-made while others may be prepared after ordering.
Availability may therefore vary between products and over time.
If a product becomes unavailable after an order has been placed, Ishi Nail Lab will communicate the issue and provide the applicable next step, subject to the customer’s rights under applicable law.
Ishi Nail Lab will not intentionally represent an unavailable product as available for sale.
15. Pricing
Prices displayed by Ishi Nail Lab are those applicable to the relevant product or service at the time of the applicable transaction, subject to any clearly stated conditions, promotions, or corrections required by law.
For studio services, pricing may vary according to the selected service and applicable nail requirements as stated in the Studio Policy or service information.
For shop purchases, the applicable product price and transaction charges will be presented through the ordering or checkout process.
Ishi Nail Lab does not intentionally use misleading pricing practices.
If an obvious pricing or listing error is discovered before an order is accepted, Ishi Nail Lab may contact the customer to clarify the situation and, where appropriate, provide the option to proceed at the correct price or cancel the affected transaction.
16. Payment
Ishi Nail Lab may offer different payment methods depending on the transaction, location, availability, payment provider, and applicable checkout or booking system.
Online payments may be processed through third-party payment providers, including PayMongo or its payment partners, as applicable.
Payment information is handled in accordance with the Ishi Nail Lab Privacy Policy and the applicable payment provider’s terms.
For studio appointments, reservation-fee and payment rules are governed by the Studio Policy.
For press-on purchases, payment and refund matters are governed by the applicable order terms and Press-On Returns & Refund Policy.
17. Orders, Payment and Confirmation
Ishi Nail Lab may require successful payment or another applicable payment confirmation before an order is processed.
An order confirmation, receipt, invoice, or other transaction record may be provided electronically or through another applicable method.
Customers should retain their order confirmation and transaction information for their records.
Ishi Nail Lab will maintain transaction records as required by applicable law and according to its Privacy Policy and legitimate business needs.
18. Cancellations
Cancellation rules depend on the transaction.
Studio appointments
Studio appointment cancellations and rescheduling are governed by the Studio Policy.
Press-on orders
Press-on cancellation rules are governed by the Press-On Returns & Refund Policy, including the distinction between cancellation before and after production begins.
Other transactions
Where a transaction has specific cancellation terms, those terms will be communicated through the applicable transaction process.
Nothing in these Terms limits any cancellation right that cannot legally be excluded.
19. Shipping & Delivery
Where Ishi Nail Lab offers delivery of physical products, shipping information will be presented through the applicable shop or checkout process.
Delivery may be performed by a third-party courier or delivery provider selected by Ishi Nail Lab or, where available, selected by the customer.
Delivery timing may depend on:
- destination;
- courier availability;
- selected delivery method;
- weather;
- traffic;
- holidays;
- service interruptions;
- events beyond Ishi Nail Lab’s reasonable control; and
- other circumstances affecting delivery.
Ishi Nail Lab will take reasonable steps to fulfil and dispatch orders according to the applicable transaction.
Shipping problems relating to press-on products are governed by the Press-On Returns & Refund Policy.
20. Customer Shipping Information
Customers are responsible for providing accurate information necessary to fulfil an order.
This may include:
- name;
- mobile number;
- email address;
- delivery address;
- unit or building information;
- barangay;
- city or municipality;
- province;
- postal code; and
- other information reasonably required for delivery.
If an order cannot be delivered because the customer supplied incorrect or incomplete information, the applicable consequences are governed by the Press-On Returns & Refund Policy.
21. Returns & Refunds
Returns, refunds, replacements, product defects, damaged products, missing items, incorrect orders, customer-provided sizing, cancellations, and related shop matters are governed by the Ishi Nail Lab Press-On Returns & Refund Policy.
Customers should review that policy before purchasing press-on products.
Nothing in these Terms limits any statutory consumer right or remedy that applies to a transaction.
22. Customer Responsibilities
Customers agree to:
- provide accurate information;
- review order and booking details before confirmation;
- use reasonable care when providing measurements and specifications;
- comply with applicable booking and product instructions;
- use the website lawfully;
- protect the security of their account information;
- promptly notify Ishi of material transaction problems; and
- communicate honestly and reasonably when resolving disputes or complaints.
Customers should not knowingly provide false information or submit fraudulent claims.
23. Customer Accounts
Some website features may require or allow customers to create an account.
Where you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by law.
You should notify Ishi Nail Lab if you believe your account has been accessed without authorisation.
Ishi Nail Lab may suspend or restrict an account where reasonably necessary to protect the website, customer information, other customers, or the business from fraud, abuse, security threats, or unlawful activity.
Account information is handled in accordance with the Privacy Policy.
24. Reviews, Feedback & User Content
Customers may have opportunities to provide:
- reviews;
- testimonials;
- photographs;
- videos;
- comments;
- feedback;
- messages; or
- other content.
Customers remain responsible for content they submit.
You agree not to submit content that:
- is knowingly false or misleading;
- infringes another person’s intellectual-property rights;
- violates another person’s privacy;
- is unlawful;
- is abusive, threatening, defamatory, or fraudulent;
- contains malicious software; or
- otherwise violates applicable law.
Ishi Nail Lab may moderate, remove, or decline to publish submitted content where reasonably necessary.
25. Customer Photographs & Marketing Content
Ishi Nail Lab may photograph nails during or after a service for documentation, quality review, or record-keeping where appropriate.
Use of customer photographs or other identifiable customer content for public marketing, social media, website publication, portfolio display, or similar purposes will be handled in accordance with the Ishi Nail Lab Privacy Policy and applicable consent requirements.
The Studio Policy also contains applicable provisions concerning photography and service records.
Ishi Nail Lab will not treat a customer’s ordinary use of the website or completion of a purchase as unlimited permission to use identifiable images for marketing.
26. Intellectual Property
Unless otherwise stated, the Ishi Nail Lab website and its content are owned by, licensed to, or otherwise lawfully used by Ishi Nail Lab.
This may include:
- names;
- logos;
- trademarks;
- photographs;
- graphics;
- written content;
- product imagery;
- page designs;
- layouts;
- videos;
- illustrations;
- original artwork; and
- other website materials.
These materials may be protected by copyright, trademark, design, or other applicable intellectual-property rights.
You may access and use website content for ordinary personal use and for evaluating or purchasing Ishi Nail Lab products and services.
You may not reproduce, redistribute, modify, commercially exploit, publicly display, or otherwise use protected Ishi Nail Lab content without appropriate permission, except where permitted by law.
27. Third-Party Services
Ishi Nail Lab may use third-party services to operate parts of its website or business.
These may include services relating to:
- payments;
- booking;
- delivery;
- analytics;
- website hosting;
- account authentication;
- communications;
- security; and
- other business functions.
Third-party services may have their own terms, policies, and privacy practices.
Where you interact directly with a third-party service, that service’s own terms may also apply.
Ishi Nail Lab’s Privacy Policy explains relevant handling of personal information in connection with third-party service providers.
28. External Links
The website may contain links to websites or platforms operated by third parties.
These links may be provided for convenience or additional information.
Ishi Nail Lab does not control third-party websites and does not automatically adopt their content, policies, terms, or practices.
Customers should review the applicable third-party terms and privacy notices before using those services.
29. Website Availability
Ishi Nail Lab aims to keep the website available and functional, but uninterrupted availability cannot always be guaranteed.
The website may occasionally be unavailable because of:
- maintenance;
- updates;
- technical problems;
- hosting or infrastructure issues;
- security measures;
- telecommunications problems;
- third-party service interruptions; or
- circumstances beyond Ishi Nail Lab’s reasonable control.
Ishi Nail Lab will take reasonable steps to restore affected services where practicable.
Nothing in this section limits liability or consumer rights that cannot legally be excluded.
30. Website Errors
Despite reasonable care, the website may occasionally contain typographical, technical, pricing, availability, or other errors.
Where an error materially affects a transaction, Ishi Nail Lab will take reasonable steps to correct the issue and communicate with the affected customer.
This does not permit Ishi Nail Lab to disregard an accepted transaction or a consumer right arising under applicable law.
31. Promotions
Promotions, discounts, limited releases, vouchers, or other offers may have additional terms.
Any material conditions required to qualify for an offer should be made reasonably clear before the customer participates.
Promotional terms do not remove consumer rights that cannot legally be excluded.
Ishi Nail Lab will not use fabricated scarcity or misleading urgency.
32. Prohibited Transactions & Misuse
You must not use Ishi Nail Lab’s website, services, products, payment systems, or communications to:
- commit fraud;
- submit knowingly false claims;
- manipulate payment or refund processes;
- conduct unauthorised chargebacks;
- impersonate another person;
- obtain products or services through deception;
- infringe intellectual-property rights;
- compromise website security;
- interfere with another customer’s account or transaction; or
- engage in any unlawful activity.
Nothing in this section prevents a customer from exercising a legitimate legal right, including the right to raise a genuine payment dispute or consumer complaint.
33. Chargebacks & Payment Disputes
If you believe there is a problem with an order, service, payment, or refund, please contact Ishi Nail Lab so that we have a reasonable opportunity to review the matter.
Ishi Nail Lab may review relevant transaction records and provide appropriate information to a payment provider, financial institution, or authorised dispute-resolution party when necessary to respond to a payment dispute or chargeback.
This may include:
- order records;
- booking information;
- payment records;
- communications;
- timestamps;
- fulfilment information;
- shipping information; and
- relevant photographs or other transaction records.
This section does not prevent customers from exercising legitimate rights under applicable law or the rules of their payment provider.
34. Complaints & Internal Redress
Ishi Nail Lab aims to provide an accessible and reasonable process for customers to raise and resolve concerns.
For press-on product concerns, customers should use the contact method identified in the Press-On Returns & Refund Policy.
For studio-service concerns, customers should use the contact method identified in the Studio Policy.
For privacy concerns, customers should contact the Privacy Team using the details in the Privacy Policy.
Ishi Nail Lab will review complaints and communicate the appropriate next step.
Where applicable, the internal redress process will operate consistently with Philippine e-commerce requirements.
Under the applicable Internet Transactions framework, an internal redress mechanism is generally considered exhausted if a complaint remains unresolved after seven calendar days from filing.
Nothing in this section prevents a customer from exercising rights available under applicable law.
35. Consumer Rights
Ishi Nail Lab respects applicable Philippine consumer rights.
For online transactions, applicable law may provide consumers with remedies including repair, replacement, refund, or other remedies where a product is defective, malfunctioning, lost without the consumer’s fault, fails to conform to applicable warranty requirements, or where another liability arises from the transaction.
Ishi Nail Lab’s policies are intended to operate consistently with these requirements.
Nothing in these Terms or any related policy is intended to waive, exclude, or limit a consumer right or legal remedy that cannot lawfully be waived or limited.
36. Limitation of Liability
To the extent permitted by applicable law, Ishi Nail Lab will not be responsible for loss or damage arising solely from circumstances outside our reasonable control.
This may include certain losses resulting from:
- third-party service interruptions;
- courier delays;
- telecommunications failures;
- website outages;
- events beyond reasonable control; or
- information or actions supplied by a customer that were materially inaccurate or incomplete.
However, this section does not exclude or limit liability for matters that cannot legally be excluded or limited, including applicable consumer rights and remedies.
Ishi Nail Lab does not exclude liability where doing so would be prohibited by Philippine law.
37. Events Beyond Our Reasonable Control
Ishi Nail Lab may be affected by circumstances beyond reasonable control, including:
- natural disasters;
- severe weather;
- government restrictions;
- public emergencies;
- transportation disruptions;
- major telecommunications or internet outages;
- widespread payment-system failures;
- courier disruptions;
- power or infrastructure failures; or
- other circumstances that could not reasonably be prevented or controlled.
Where such circumstances materially affect a booking, order, service, or delivery, Ishi Nail Lab will take reasonable steps to communicate with affected customers and determine an appropriate next step.
This section does not remove any mandatory consumer remedy that applies.
38. Suspension or Termination
Ishi Nail Lab may restrict or suspend access to website features, customer accounts, or services where reasonably necessary because of:
- fraud;
- abuse;
- security concerns;
- unlawful conduct;
- serious misuse of the website or business systems;
- repeated violation of applicable terms; or
- another legitimate operational or legal reason.
Where appropriate and reasonably practicable, Ishi Nail Lab may provide notice before taking such action.
Nothing in this section affects completed transactions or consumer rights that cannot legally be excluded.
39. Changes to These Terms
Ishi Nail Lab may update these Terms from time to time to reflect:
- changes in website features;
- changes in products or services;
- changes in business operations;
- improvements to customer experience;
- changes in payment, booking, or delivery systems;
- changes in applicable requirements; or
- other legitimate business needs.
The updated version will be published on the website with its effective date.
The version applicable to a completed transaction will generally be the version in effect when the transaction was entered into, unless otherwise required by law or agreed with the customer.
Changes to these Terms will not retroactively remove rights or remedies that have already accrued.
40. No Waiver
If Ishi Nail Lab does not immediately enforce a provision of these Terms, that does not necessarily mean that Ishi has permanently waived the right to enforce that provision later.
Any waiver must be understood in its proper context and will not automatically extend to other circumstances.
41. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally permitted.
The remaining provisions will continue to apply to the extent permitted by law.
42. Entire Agreement & Related Policies
These Terms, together with the applicable transaction information and the Ishi Nail Lab policies referenced in these Terms, form the applicable framework governing the relevant relationship or transaction.
The applicable documents include:
- these Terms & Conditions;
- the Privacy Policy;
- the Studio Policy;
- the Press-On Returns & Refund Policy;
- applicable product or service information;
- applicable booking or order details; and
- any specific terms clearly presented as part of a transaction.
A specialized policy governs its specific subject matter.
For example:
- privacy matters → Privacy Policy;
- studio appointments and services → Studio Policy;
- press-on returns and refunds → Press-On Returns & Refund Policy.
If a provision conflicts with mandatory Philippine law, the applicable law prevails.
43. Governing Law
These Terms are intended to operate under the laws and regulations of the Republic of the Philippines.
Philippine law will govern the interpretation and application of these Terms to the extent applicable.
Nothing in these Terms prevents a consumer from exercising a right or pursuing a remedy available under applicable Philippine law.
44. Dispute Resolution
Ishi Nail Lab encourages customers to contact us first so that concerns can be reviewed and resolved directly where possible.
Customers may use the applicable internal redress mechanism described in these Terms and the relevant specialized policy.
Where a dispute cannot be resolved internally, the parties may pursue any applicable administrative, alternative dispute-resolution, or judicial remedy available under Philippine law.
Nothing in these Terms requires a customer to surrender a mandatory legal right or remedy.
45. Contact
For general questions about these Terms:
Ishi Nail Lab
Email: [email protected]
Phone: +63 949 624 04 47
Address:
1081 Concepcion Aguila St
Quiapo, Manila, 1001 Metro Manila
Philippines
For privacy matters:
Ishi Nail Lab Privacy Team
Email: [email protected]
For press-on returns, refunds, and product concerns:
Ishi Nail Lab Returns & Customer Care
Email: [email protected]
The returns email should be published only after the mailbox or alias has been created and is actively monitored.
46. Effective Date
These Terms & Conditions are effective September 1, 2026.
Last updated: September 1, 2026
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