At Ishi Nail Lab, every appointment is reserved with care and intention.
As a one-client-at-a-time private nail studio, we prepare your appointment specifically for you. These Studio Policies are designed to keep your experience clear, smooth, and respectful of both your time and ours.
Please read these policies before booking. By confirming an appointment with Ishi Nail Lab, you acknowledge that you have read and agree to these Studio Policies.
These policies apply together with our Privacy Policy and any specific terms shown on the service or booking page.
At a Glance
- ₱299 reservation fee is required to confirm an online booking.
- The reservation fee is deductible from your total service cost.
- Cancellations generally result in forfeiture of the ₱299 reservation fee, subject to applicable law and the circumstances of the cancellation.
- Appointments may be rescheduled up to 36 hours before the scheduled appointment time, subject to availability.
- Requests made less than 36 hours before the appointment are treated as late cancellations.
- Arriving more than 1 hour late may result in cancellation of the appointment.
- No-shows forfeit the reservation fee.
- Approved service-related fixes are complimentary within 5 days for the affected nail(s).
- Existing nail product must be disclosed before booking.
- Removal of existing product may require additional time and a separate fee.
- Services may be modified, postponed, limited, or declined when necessary for health, safety, nail condition, or service suitability.
- Clients must be 18 years old or older.
- Completed services are generally not refundable for change of mind or normal wear, subject to applicable law and any service remedy that may apply.
1. Booking Policies
Clear booking policies allow us to protect your reserved time and prepare properly for every appointment.
Reservation Fee
A ₱299 reservation fee is required to confirm an online appointment.
The reservation fee:
- is required before your appointment is considered confirmed;
- is deductible from your final service total;
- reserves your selected appointment time; and
- covers the time and preparation committed specifically to your booking.
Services at Ishi Nail Lab start at ₱700. Final pricing may vary depending on the service, nail length, design, enhancements, add-ons, and condition of the natural nails.
A booking is not considered confirmed until the required reservation fee has been successfully received and the appointment has been confirmed through the booking system.
Cancellations
We understand that plans can change. However, because your appointment time is reserved specifically for you, cancellations can affect our ability to offer that time to another client.
If you cancel your appointment:
- the ₱299 reservation fee is generally forfeited;
- the appointment time is released; and
- a new reservation fee may be required for a future booking.
Nothing in this policy limits any rights or remedies that may apply under applicable law.
If the cancellation is caused by Ishi Nail Lab, the applicable circumstances will be reviewed separately, including whether the reservation fee should be refunded or transferred to another appointment.
Rescheduling
Appointments may be rescheduled up to 36 hours before the scheduled appointment time, subject to availability.
Rescheduling requests made:
- 36 hours or more before the appointment may be accommodated;
- less than 36 hours before the appointment are treated as a late cancellation; and
- late cancellations generally result in forfeiture of the ₱299 reservation fee.
A rescheduled appointment is subject to the availability of the studio and the applicable booking terms.
Repeated rescheduling may require a new reservation fee or may affect future booking eligibility.
No-Shows
A no-show means failing to arrive for a confirmed appointment without sufficient notice.
For a no-show:
- the ₱299 reservation fee is forfeited; and
- a new reservation fee may be required before another appointment can be confirmed.
Repeated no-shows may result in restrictions on future bookings.
Late Arrivals
Please arrive on time for your appointment.
Because Ishi Nail Lab serves one client at a time, your appointment is planned around a specific service duration and studio schedule.
If you arrive:
- within 1 hour of your scheduled time, we will make reasonable efforts to complete the service within the remaining appointment time where possible; or
- more than 1 hour late, your appointment may be cancelled.
If an appointment is cancelled because of a late arrival of more than 1 hour, the ₱299 reservation fee is forfeited.
If the remaining appointment time is insufficient to safely or properly complete the requested service, we may need to modify the service or recommend rescheduling.
Appointment Time & Service Duration
Appointment times are estimates based on the service booked and the information provided during booking.
Actual service time may vary depending on:
- nail length and condition;
- existing product;
- removal requirements;
- extensions;
- repairs;
- nail art;
- design complexity;
- changes requested during the appointment; and
- other circumstances discovered during the service.
We will make reasonable efforts to provide the service booked within the expected appointment period.
Additional work requested during the appointment may require additional time, may incur an additional charge, or may need to be booked for another appointment.
Service Changes During an Appointment
If you change your mind about your selected:
- color;
- shape;
- length;
- design;
- nail art;
- extensions; or
- other service details
after the service has already begun, we will accommodate the change where reasonably possible.
Additional time or charges may apply.
Once a service has been completed and approved, changes based solely on a change of preference are generally treated as a new service or paid adjustment, rather than a service-quality correction.
Age Requirement
Ishi Nail Lab accepts clients who are 18 years old or older.
We do not provide nail services to minors.
2. Service Quality & Aftercare
We want every client to leave the studio feeling confident and happy with their nails.
Because nail services are customized and their longevity depends partly on daily use and aftercare, these policies distinguish between service-related concerns and normal wear, accidental damage, or changes in preference.
Service Quality Concerns
If you believe there is a problem with the service, please contact Ishi Nail Lab as soon as possible.
For concerns that may qualify under our Redo / Fix Policy, please contact us within 5 days of your appointment and provide clear photographs of the affected nail(s).
This allows us to assess the concern and determine the appropriate remedy.
5-Day Redo / Fix Policy
Approved service-related fixes are provided at no additional service charge within 5 days of the original appointment.
The policy may apply to issues such as:
- lifting;
- chipping;
- cracking; or
- breakage that appears reasonably connected to the original service.
The concern must be assessed and approved by Ishi Nail Lab.
Where approved, the complimentary correction applies to the affected nail(s) only.
The 5-day period begins on the date of the original appointment.
What the 5-Day Fix Policy Does Not Cover
The complimentary fix policy does not normally cover:
- change of mind;
- changing the color after the service;
- changing the design after the service;
- requesting a different shape or length after approval;
- normal wear;
- damage caused by impact or accident;
- picking, peeling, or biting;
- misuse;
- excessive exposure to chemicals;
- occupational or lifestyle-related wear;
- failure to follow aftercare instructions;
- repairs or alterations performed by another person or salon;
- damage caused by removal or attempted removal by another person; or
- concerns reported after the 5-day service-quality window.
Where a concern is not service-related, a repair or replacement service may be available at the applicable rate.
Breakage & Repair
For qualifying longer-wear services, a nail that chips, lifts, cracks, or breaks within 5 days may qualify for a complimentary repair if the issue appears to be related to the original application.
Approved repairs:
- apply only to the affected nail(s);
- are limited to the original service-related issue; and
- do not automatically include a complete new set.
A complete replacement may be recommended only when Ishi Nail Lab determines that it is reasonably necessary to address the service-related issue.
Breakage caused by accidental impact, picking, biting, misuse, improper aftercare, heavy wear, or another external cause may be treated as a paid repair.
Repairs requested after the 5-day window are also treated as paid services unless otherwise agreed.
Regular Polish
Regular polish generally has a shorter wear period than gel, builder gel, structured services, or extensions.
Normal wear, fading, scratching, or premature wear associated with the nature of regular polish is not automatically considered a service defect.
The applicable service-quality assessment will depend on the circumstances.
Aftercare
Proper aftercare helps protect the appearance and longevity of your nails.
Clients should:
- avoid using their nails as tools;
- avoid picking, peeling, or biting product;
- protect nails from unnecessary impact;
- follow recommended aftercare instructions;
- use appropriate products around the nails;
- avoid attempting to remove enhancements improperly; and
- contact the studio promptly if a service-related concern appears.
We may provide service-specific aftercare instructions depending on the product and service performed.
Refunds & Service Remedies
Because nail services are customized and time-based, completed services are generally not refundable solely because of a change of mind or change in personal preference.
Examples include:
- deciding that you prefer a different color after completion;
- deciding that you prefer a different shape after completion;
- changing your preferred design;
- deciding that you want a different length; or
- disliking a design that was previously approved.
However, this does not prevent an appropriate remedy where a service was improperly performed or where a refund, repair, replacement, price adjustment, or other remedy is required under applicable law.
Where appropriate, Ishi Nail Lab may first offer a reasonable opportunity to inspect and correct a service-related concern.
Nothing in these Studio Policies limits any rights or remedies available to you under applicable law.
3. Existing Product & Removal
Existing nail product must be disclosed before booking.
This includes:
- gel polish;
- builder gel;
- BIAB;
- gel overlays;
- soft-gel extensions;
- Gel-X or similar extensions;
- acrylic;
- dip systems; and
- other artificial or enhancement products.
Existing product can affect appointment duration, service suitability, pricing, and the condition of the natural nail.
Removal Must Be Booked or Disclosed
If you currently have product on your nails, please disclose this before booking and select the appropriate removal option where required.
Removal may require:
- additional appointment time;
- an additional fee; or
- a separate appointment.
Failure to disclose existing product may result in the requested service being modified, shortened, postponed, or declined if there is insufficient time to perform it properly.
Previous Ishi Nail Lab Work
Removal of previous work performed by Ishi Nail Lab may sometimes be included with a newly booked service if:
- the service description states that removal is included; or
- the removal has been confirmed during booking.
Do not assume removal is included unless the booking information says so.
Product Applied by Another Salon
Removal of another salon’s work may be subject to:
- an additional removal fee;
- additional appointment time;
- assessment of the product;
- assessment of the natural nail; or
- refusal of removal if safe removal cannot reasonably be performed.
We may decline to work over unknown, incompatible, unsafe, or poorly bonded products.
Unsafe or Unknown Product
For safety and service-quality reasons, Ishi Nail Lab may refuse removal or further nail services where the existing product or nail condition presents an unreasonable risk.
This may include:
- unknown products that cannot be safely identified or removed;
- severely damaged nails;
- significant lifting;
- exposed or compromised natural nail;
- suspected infection;
- severe inflammation;
- unsafe previous application; or
- conditions that may compromise the safety or quality of the requested service.
Where possible, we will explain the reason and recommend the safest available option.
4. Health, Safety & Service Suitability
Your safety comes first.
Nail services involve products, tools, filing, removal products, adhesives, gels, and other materials that may cause irritation or adverse reactions in some individuals.
Please disclose relevant information before the appointment when it may affect the safety or suitability of the service.
Allergies & Sensitivities
Please tell us before your appointment if you have a known allergy or sensitivity to substances that may be present in nail services, including:
- gel products;
- adhesives;
- acetone;
- fragrance;
- latex;
- metals; or
- other nail-product ingredients.
Please also tell us if you have previously experienced:
- redness;
- itching;
- swelling;
- burning;
- irritation; or
- an allergic-type reaction
following a nail service.
If we believe a service may create an unreasonable safety risk, we may modify, postpone, or decline the service.
Nail or Skin Conditions
Please do not book or proceed with a service if you have an active condition that may make the service unsafe.
This may include:
- open wounds;
- cuts or broken skin;
- significant inflammation;
- severe pain;
- substantial nail separation;
- severe nail damage;
- suspected fungal or bacterial infection; or
- another contagious or potentially unsafe condition affecting the hands or nails.
Ishi Nail Lab does not diagnose medical conditions.
If we observe something that appears concerning, we may decline or stop the service and recommend seeking advice from an appropriately qualified healthcare professional.
Health Conditions, Medication & Pregnancy
If you have a health condition, take medication, or are pregnant and believe it may affect your skin, nails, healing, sensitivity, or the suitability of the service, please inform us before the service.
Only information reasonably necessary to assess service suitability should be provided.
Ishi Nail Lab is not a medical provider and cannot determine whether a nail service is medically appropriate for a particular condition.
Where medical advice is appropriate, please consult your doctor or another qualified healthcare professional.
Right to Modify or Decline a Service
For health, safety, nail-condition, or service-quality reasons, Ishi Nail Lab may modify, postpone, limit, or decline a service.
This may occur where:
- the requested service cannot be performed safely;
- the natural nail is significantly compromised;
- existing product cannot be safely removed;
- there is a suspected infection or contagious condition;
- an allergic reaction or significant irritation is present;
- the requested service could reasonably worsen an existing condition; or
- there is insufficient time to complete the service safely and properly.
We will explain the situation where reasonably possible and, where appropriate, discuss an alternative or future appointment.
5. Studio Conduct & Client Experience
Ishi Nail Lab is designed as a private, one-client-at-a-time studio.
We aim to maintain a calm, professional, respectful environment for every appointment.
Clients are expected to:
- communicate respectfully;
- follow reasonable studio and safety instructions;
- provide accurate booking information;
- disclose relevant existing nail products;
- disclose relevant allergies or sensitivities;
- treat studio property with care; and
- follow the agreed appointment schedule.
Abusive, threatening, discriminatory, harassing, or unsafe behavior will not be tolerated.
Ishi Nail Lab may refuse service or end an appointment where continued service would create a safety, security, or operational concern.
6. Payment & Pricing
Service prices are based on the current pricing information provided by Ishi Nail Lab at the time of booking.
Prices may vary depending on:
- service type;
- nail length;
- extensions;
- design complexity;
- nail art;
- removal;
- repairs;
- add-ons;
- product requirements; and
- nail condition.
Where additional charges are reasonably identifiable before the service is performed, we will communicate them to you where practicable.
The ₱299 reservation fee is applied toward the final service total when the appointment is completed.
Any applicable reservation, cancellation, service, removal, repair, or other charges will be based on the applicable booking or service terms.
7. Payment Disputes & Chargebacks
If you have a concern about a service, payment, booking, or charge, please contact Ishi Nail Lab first so we have a reasonable opportunity to review the matter.
We may review relevant business records, which may include:
- booking information;
- appointment records;
- service notes;
- communications;
- timestamps;
- payment records; and
- service photographs where applicable.
If a payment dispute or chargeback is initiated, we may provide relevant records to the payment provider or other authorized party as evidence in accordance with applicable law and the provider’s dispute process.
Nothing in this section prevents you from exercising any rights or remedies available under applicable law.
8. Emergency Closures & Circumstances Beyond Our Control
In rare circumstances, Ishi Nail Lab may need to cancel, move, postpone, or delay an appointment because of events that make normal operations unsafe or impossible.
These may include:
- emergencies;
- severe weather;
- flooding;
- power interruption;
- building or area access issues;
- transport disruption;
- illness;
- government restrictions;
- safety concerns; or
- other circumstances beyond the studio’s reasonable control.
If we need to cancel or close:
- affected clients will be notified as soon as reasonably possible;
- updates may be provided through the website or official social-media channels;
- appointments may be rescheduled subject to availability; and
- if a suitable rebooking cannot be arranged, the applicable reservation fee will be refunded or otherwise handled appropriately.
9. Studio Hours
Our usual studio hours are:
8:00 AM – 8:00 PM daily
Studio hours may temporarily change because of holidays, emergencies, maintenance, personal circumstances, or operational requirements.
Please rely on the appointment availability shown in the booking system for the actual times available for booking.
10. Photography & Service Records
Where appropriate, Ishi Nail Lab may take photographs of the nails during or after a service for service documentation, quality review, or record-keeping.
Any use of photographs for marketing, social media, website publication, portfolio display, or other public purposes will be handled in accordance with our Privacy Policy and any applicable consent requirements.
Clients may ask about how their personal information or photographs are handled by contacting the studio.
11. Privacy
Personal information provided during booking, communication, payment, or service delivery is handled in accordance with the Ishi Nail Lab Privacy Policy.
Our Privacy Policy explains:
- what personal information we collect;
- why we collect it;
- how it is used;
- who may receive it;
- how long it may be retained;
- how it is protected; and
- your applicable data-subject rights.
Please review the Privacy Policy before submitting personal information through our website or booking system.
12. General Terms
Policy Acceptance
By confirming a booking with Ishi Nail Lab, you acknowledge that you have read and agree to these Studio Policies.
For online bookings, acceptance may be recorded through the booking process.
By confirming your booking, you acknowledge that you have read and agree to the Ishi Nail Lab Studio Policies.
Policy Updates
Ishi Nail Lab may update these Studio Policies from time to time to reflect:
- changes in studio operations;
- changes in services;
- changes in booking procedures;
- improvements to client experience;
- changes in applicable requirements; or
- other legitimate business needs.
The version of the Studio Policies applicable to an appointment will generally be the version in effect when that appointment was confirmed, unless otherwise required by law or agreed with the client.
Applicable Law
These Studio Policies are intended to operate consistently with applicable laws and regulations of the Republic of the Philippines.
Nothing in these policies is intended to waive, exclude, or limit a consumer right or legal remedy that cannot lawfully be waived or limited.
If any provision of these policies is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
13. Before You Book
Before confirming your appointment, please make sure that you:
- have selected the appropriate service;
- have disclosed any existing nail product;
- have reviewed any applicable removal requirements;
- understand the ₱299 reservation fee;
- understand the 36-hour rescheduling deadline;
- understand the late-arrival and no-show policies;
- have reviewed the 5-day service-quality policy;
- understand that final pricing may vary based on the service and nail requirements; and
- have reviewed these Studio Policies.
If you are unsure which service to book, please contact Ishi Nail Lab before confirming your appointment.